Return & Refund Policy

At Furlix™, we strive to ensure every order arrives in excellent condition.

Damaged or Defective Items

We only offer refunds or replacements for items that arrive damaged or defective.

If your order arrives damaged, you must contact us within 7 days of delivery and provide clear photo or video evidence showing the damage.

Once your claim has been reviewed and approved, we will provide a replacement or refund at our discretion.

Non-Returnable Items

We do not accept returns or offer refunds for:

• Change of mind
• Incorrect orders placed by the customer
• Products that have been used
• Normal wear and tear
• Damage caused after delivery
• Claims submitted without photo or video proof

How to Submit a Claim

To report a damaged item, please contact our support team and include:

• Your order number
• A description of the issue
• Clear photos or videos showing the damage

Claims that do not include sufficient proof may not be eligible for a refund or replacement.

Contact Us

For assistance with a damaged order, please contact us through our support email and include your order number for faster service.

---